tbage Privacy Policy

1 Introduction

tbage is an entertainment online gaming platform that provides slot games, live casino, and cricket betting services for users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

In this privacy policy we describe: what types of information are collected, how that information is used, with whom your information may be shared, and what steps we take to protect your information. If this policy changes, we will update it on this page.

2 Registration and Account Information

When you create an account on tbage, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number (for verification purposes)
• User-selected password (stored in encrypted form)
• Nationality and country of residence
• Preferred currency (Bangladeshi Taka — BDT/৳)

3 Identity Verification (KYC) Information

As part of our security policy and responsible gaming commitment, in certain circumstances we may request the following documents for identity verification:

• National ID card (NID) or passport copy
• Proof of address documents (utility bill, bank statement)
• Proof of ownership of payment method

This information is used solely for the purposes of identity confirmation, fraud prevention, and compliance with anti-money laundering (AML) policy.

4 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, or Rocket mobile number
• Bank account information (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal timestamps

We do not store any full card numbers or banking passwords. All financial transactions are completed through SSL encryption.

5 Technical and Usage Information

The following information is automatically collected while you use our platform:

• IP address and device type
• Browser version and operating system
• Pages visited, time, and session information
• Game play history and preferences
• Information obtained from cookies and similar tracking technologies

6 Primary Purposes of Information Use

tbage uses your personal information for the following purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions
• To provide customer service and 24/7 live chat support
• To inform you about bonuses, promotions, and special offers
• To prevent fraud and unauthorized access
• To comply with responsible gaming policy and monitor at-risk behavior
• To improve the platform and measure user experience
• To meet legal obligations

7 Marketing Communications

With your consent, we may send you emails or messages about promotional offers, new game launches, tournaments, and special events. You can opt out of these communications at any time from your account settings or by contacting us.

8 Sharing Information with Third Parties

tbage does not sell or rent your personal information. However, information may be shared in a limited manner in the following circumstances:

• Payment Processors: Information required to settle transactions related to bKash, Nagad, Rocket, and bank transfers.
• Game Providers: Limited technical data required to operate gaming services.
• Identity Verification Services: Accredited verification organizations to complete the KYC process.
• Legal Authorities: Relevant investigative agencies based on court orders or legal obligations.

All of our third-party partners operate under strict data protection agreements and may only use information for specified purposes.

9 International Data Transfers

Our servers and partner organizations may be located in various countries. Wherever information is processed, we ensure that your information receives the same standard of protection as described in this policy. We maintain appropriate safeguards for international transfers.

10 Security Measures

To protect your information, we follow industry-standard security technologies and practices:

• SSL/TLS encryption for all data transmission
• Password hashing and strong encryption algorithms
• Regular security reviews and vulnerability testing
• Access controls — only authorized staff can access personal information
• Suspicious activity detection and automatic account locking
• Regular data backups and disaster recovery planning

However, no method of transmitting or storing information over the internet is completely secure. While we are committed to ensuring maximum protection, we cannot guarantee absolute security.

11 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for the period required by law for legal obligations, dispute resolution, or fraud prevention purposes.

12 What Are Cookies and How Are They Used

Cookies are small text files stored on your device that help improve our website's functionality. tbage uses the following types of cookies:

• Essential Cookies: For maintaining login sessions, ensuring security, and core platform functionality.
• Functionality Cookies: For remembering your preferences, language selection, and gaming settings.
• Analytics Cookies: To understand platform usage patterns and improve services.

You can reject cookies by changing your browser settings. However, this may limit some functionality of the platform.

13 Your Rights Over Personal Information

As a registered user of the tbage platform, you enjoy the following rights:

• Right of Access: You can find out what information we hold about you and request a copy.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you can request deletion of your information (where there is no legal obligation to retain it).
• Right to Object to Processing: You can object to marketing communications or automated profiling.
• Right to Portability: In certain circumstances, you can receive your information in a machine-readable format.

To exercise these rights, contact us at [email protected] or through 24/7 live chat. We will respond to your request within 30 business days.

14 Closing Your Account

You can request to close your tbage account at any time. After your account is closed:

• Your profile information will be removed from our active database.
• Transaction records required by legal obligations will be retained for a specified period.
• Make sure to withdraw all balances before closing your account.

15 Age Verification Policy

tbage strictly follows a policy of keeping minors away from gaming. This platform is for users aged 21 and above only. We:

• Verify age at registration and request additional proof in cases of doubt.
• Immediately close any account identified as belonging to a minor.
• Advise parents to monitor their children's online activities.

If you suspect that a minor is using our platform, please notify us immediately at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

16 Privacy Policy Updates

tbage may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users of significant changes by email.
• Continued use of the platform after an update will be considered consent to the new policy.

We recommend that you check this page regularly.

17 Privacy-Related Contact

If you have any questions, requests, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will review your request promptly and take the necessary steps where applicable.

18 Other Important Policies

In addition to this privacy policy, you are encouraged to read the following documents before using our platform:

• Terms and Conditions — Complete terms of use
• Responsible Gaming — Guidelines for healthy gaming habits
• About Us — Introduction to the tbage platform
• FAQ — Answers to common questions